Evidence Gathering Checklist
Good evidence wins claims.
Universal Evidence (All Claims)
These apply to almost every type of claim:
- Original contract/agreement ā The document you signed
- Receipts and invoices ā Proof of what you paid
- Bank/card statements ā Showing payments made
- Correspondence ā Emails, letters, chat logs with the company
- Screenshots ā Of websites, apps, error messages
- Photos/videos ā Of faulty goods, damage, etc.
- Notes and timeline ā Dates of calls, who you spoke to, what was said
- Previous complaints ā Any complaints you've already made
By Claim Type
Motor Finance Commission
- Finance agreement (PCP/HP contract)
- Welcome letter from lender
- Payment schedule
- Bank statements showing payments
- Any documents from the dealership
- Credit file (shows all credit agreements)
Tenancy Deposit
- Tenancy agreement
- Proof of deposit payment (bank transfer, receipt)
- Deposit protection certificate (if received)
- Prescribed information (if received)
- Screenshots from TDS, DPS, MyDeposits searches
- Inventory at start and end of tenancy
- Photos of property condition
Flight Delay / Cancellation
- Booking confirmation
- E-tickets / boarding passes
- Proof of delay (flight tracking app screenshot, airport display board)
- Airline communications (cancellation emails, texts)
- Receipts for expenses incurred (food, hotel, transport)
- Evidence of reason for delay (if airline claims "extraordinary circumstances")
Section 75 / Chargeback
- Credit/debit card statement showing transaction
- Order confirmation / receipt
- Product description / listing (screenshot)
- Evidence of the problem (photos, expert report)
- Correspondence with seller
- Proof seller has ceased trading (if applicable)
Irresponsible Lending
- Loan/credit agreement
- Bank statements from time of application
- Payslips / proof of income at the time
- Evidence of other debts at the time
- Credit file history
- Evidence of financial hardship (benefits letters, etc.)
Bank Charges / Overdraft
- Bank statements (ideally 12+ months)
- Evidence of financial difficulty
- Correspondence with bank
- Any hardship letters you sent
- Evidence of vulnerability (if applicable)
Housing Disrepair
- Tenancy agreement
- Photos/videos of disrepair (dated)
- Written reports of issues to landlord (with dates)
- Landlord's responses (or lack of)
- Medical evidence (if health affected)
- Receipts for damaged belongings
- Environmental Health report (if obtained)
Mis-Sold Pension
- Pension transfer documents
- Original pension statements
- Advice documents / suitability report
- Risk questionnaire you completed
- Marketing materials you received
- Correspondence with adviser
Parking Ticket Appeals
- Copy of the ticket / PCN
- Photos of signage at location
- Photos of your car and where parked
- Receipt if you paid for parking
- Evidence you weren't the driver (if applicable)
- Any mitigating circumstances
GDPR / Data Breach
- Breach notification letter/email
- Evidence of what data was exposed
- Screenshots of any suspicious activity
- Correspondence with the company
- Evidence of distress (diary entries, GP records)
- Receipts for credit monitoring if purchased
Consumer Rights (Faulty Goods)
- Receipt / proof of purchase
- Photos/videos of the fault
- Product description / specifications
- Expert report (if obtained)
- Manufacturer's warranty (if applicable)
- Correspondence with retailer
How to Organise Your Evidence
Evidence You Can Request
If you don't have everything, you can often get it:
| What You Need | How to Get It |
|---|---|
| Credit agreements | Subject Access Request to lender |
| Call recordings | Subject Access Request |
| Internal notes | Subject Access Request |
| Credit file | Free from Experian, Equifax, TransUnion |
| Bank statements | Online banking or request from bank |
| Flight data | FlightAware, FlightRadar24 |
| Company filings | Companies House (free) |